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Troubleshooting

Having an issue with your equipment or service? Get ideas on how to fix it.

FAQs

  • NewWave is now Sparklight FAQs

Phone

  • General Questions
  • Phone Troubleshooting
  • Original Phone Service: Voice mail set-up
  • Original Phone Service: No dial tone
  • Voicemail Message Tree
  • Voice Mail To Email
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TV/DVR Help

  • Issue with Channel Number Entry on Remote
  • Remote Control Instructions
  • Remote does not change channels or control volume on cable box
  • Something wrong with my TV picture
  • TV2GO is now TV Everywhere
  • MLB Network Channel Drop

Internet

  • Top 10 Reasons for Slow WiFi
  • Changing WiFi Password
  • Data Plans FAQ’s
  • Compatible Modems
  • Check your Data Usage
  • Commonly Used Internet Terms
See all 18 articles
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