Do I Receive a Phone When I Sign Up?
NewWave does not provide a phone with a phone service subscription. You will be required to provide your own.
Can I change the number of rings it takes for my voice mailbox to pick up?
Yes, the number of rings can be changed between 1 and 10. To change the ring times for voice mail please log into your Customer Portal and choose Manage Phone Features. Click Edit next to the number of rings feature. After changing the number of rings, choose Apply Changes.
An intermittent/stutter dial tone when you pick up your receiver
How do I know when I have messages in voice mail?
Look for a “voice mail waiting” indicator: A red flashing light on your telephone set
Or
An intermittent/stutter dial tone when you pick up your receiver
I have 2 phone numbers with NewWave that are published/listed. If someone calls information do they provide both numbers or just one of them?
If both numbers are published/listed under the same name, then both numbers will be provided. If only one number happens to be published/listed while the other is not, then only the published/listed number will be provided.
I have 2 phone numbers with NewWave that are published/listed. If someone calls information do they provide both numbers or just one of them?
If both numbers are published/listed under the same name, then both numbers will be provided. If only one number happens to be published/listed while the other is not, then only the published/listed number will be provided.
My phone number is unpublished/unlisted and I’m receiving a lot of solicitation calls. Does NewWave provide my information to telemarketers?
No. NewWave does not provide your phone number to telemarketers and we suggest that anybody experiencing issues with solicitation calls register their telephone number with the National Do-Not-Call Registry.
How many phone numbers can I get setup at my location?
You can have up to 2 telephone numbers assigned at your location and up to 5 telephones connected to each number.
What is Call Forwarding?
Call Forwarding allows a user to forward their home number to ring at another location.
Step 1: Pick up the phone to verify dial tone
Step 2: Dial *72
Step 3: Verify confirmation dial tone is received.
Step 4: Dial the telephone number that the calls are being forwarded to as you would normally dial it (include 1 for long distance numbers, etc.).
Step 5: Verify confirmation dial tone is received and hang up.
Step 6: When calling party dials your home number, it will ring once and then forward to the number programmed.
Note: To deactivate the feature, follow steps 1 – 3 but use *73 instead.
Phone features can also be managed within your Customer Portal.
Can I connect a heart monitoring device or a life alert system to NewWave Phone?
Medical devices such as a heart monitoring device or a life alert system have not been tested with NewWave Phone and are not guaranteed to work properly.
Note: To find out if the NewWave Phone is compatible with this device, please contact the Heart Monitor company.
Will NewWave phone work with an ankle monitor?
We make a best effort to support house arrest devices but make no guarantees since these devices have not been tested.
What is Selective Call Acceptance?
Selective Call Acceptance is a feature that allows you to select up to four phone numbers to exclusively accept calls from. Any calls from other telephone numbers not included in this feature will receive a busy signal.
Note: The max amount of numbers allowed for this feature’s list is 4.
This feature and other phone features can also be managed via your Customer Portal web portal.
Can I Pick My New Phone Number?
Can I Port My Cell Phone Number?