- Check to ensure your power cord is connected.
- Check coaxial cable to verify it is securely connected to the wall outlet and the other end is securely connected to the modem.
- Confirm one end of the Ethernet cable is securely connected to both the modem’s Ethernet port and your computer’s Ethernet port.
- If using a router, check that the Ethernet cable is securely connected to the router’s Internet, WAN or modem port.
Manually Reboot Your Modem
- Locate modem and reset it by unplugging the power cable from the back of the modem.
- If you have a router, unplug the power cable from the back of the router.
- After waiting approximately 60 seconds, reconnect the power cord to the modem and wait an additional minute for the modem to acquire a signal. Then proceed to reconnect the power cord to the router. Wait approximately one minute for the modem to reset.
- Wait for lights to stop blinking on the modem (and wireless router if you have one).
- Refresh your browser window to test your Internet connection – you may need to restart your computer.
- If you are connecting via wireless, make sure you’re within range of your wireless router and that the wireless connection on your computer is turned ON.